Support

If you are in crisis or in immediate danger, please contact your local emergency services now. UrgeCheck is not an emergency service and can’t send help.

Can’t find what you need? Email karan@bindalinfotech.com and a person will reply.

Common questions

How does the Urge Button work?

When an urge hits, tap the big button on the home screen. You rate how strong the urge is and tap what happened just before. Then you pause for about a minute with a breathing ring, and the app offers one concrete step picked for that behavior, that intensity and what has helped you before. Afterwards you note how it went. Over time, UrgeCheck shows your patterns: when urges tend to come, your top triggers and what has worked.

Is my data private?

Yes. There is no account, and your log is stored on your device, encrypted. Nothing leaves your phone unless you turn on backup, which is off by default and encrypted when on. We show no ads and never sell or share your data. Notifications never name a behavior. Read the full privacy policy.

How do I back up, or move to a new phone?

Turn on “Back up to UrgeCheck” in Settings to keep an encrypted copy on our servers. Backup protects against data loss on our side; in-app restore to a new phone is coming in a future update. Your subscription moves with you: on the new phone, tap Restore Purchases.

You can also export your data as a JSON file from Settings at any time.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, so you cancel them there. Deleting the app does not cancel a subscription. Cancelling never deletes your data or progress.

Refunds are handled by Apple or Google under their own policies.

Is UrgeCheck free?

Yes. Every behavior, the Urge Button, all interventions, rules, your Circle and missions are free. Coach & Intelligence is an optional subscription with a 7-day free trial.

How do I delete my data?

In the app, go to Settings & privacy → Delete all data. This erases your data on the device and any backup on our servers. More options are on the delete your data page.

Is UrgeCheck a treatment or therapy?

No. It is a behavior-change tool, not a medical product, and Coach is not a doctor, therapist or financial advisor. If you need professional help, please reach out to a qualified professional.

Contact

Email karan@bindalinfotech.com. If your question is about a backup, include the device code shown in Settings → Backup. Please don’t send us details of what you’ve logged; we don’t need them to help.